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Keep Your Guests Coming Back!
Your stylists may know how to cut and color, shampoo and style, but do they know how to talk with guests? Each guest visit is a golden opportunity to not only make that person feel special and valued,...
View Article3 Tips to Handling Guest Complaints
No matter what hair salon concept you’re franchising, it happens to everyone at some point – a dissatisfied guest. If a stylist or team member is faced with an unhappy guest – don’t ignore the problem...
View ArticleIs There a Problem Here? The Owner’s Point of View
Jim Puryear is a Regis franchisee with different concepts – Supercuts, Pro-Cuts and Cost Cutters – for a total of 28 salons in three states. His guests spend time with stylists, salon managers and...
View Article3 to Watch: Operations, Training, Guests
We’ve grown a successful multi-unit franchise business over the years. Going forward, there are three areas I’m watching: Operations As times change and technology continues to evolve, I always...
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3 Things to Know About Social Media
From Facebook to LinkedIn, Twitter to Google+, social media is how we’re talking with guests today. With that in mind, Regis Franchise has three tips for using social media: Talk about issues or...
View ArticleIt’s All About Guest Service
If you’re franchising a hair salon like Supercuts, you can have the best products and finely-trained stylists, but if you don’t offer good guest service, your salon won’t succeed. Here are some tips:...
View ArticleGuest Service
Guest service isn’t only about making guest’s happy, it’s about problem solving. Every day, we make people look and feel good by solving a problem. Either their hair is too long, they need a new style,...
View ArticleGuest Complaints
No matter how well your operation is functioning, at some point you’ll run into an unhappy guest. How you handle that situation can determine its ultimate impact on your company — and its reputation....
View Article4 Steps to Empowering Stylists to Be Their Best
Gordon Nelson, International Creative Director at Regis Corporation, has been working with and training stylists for over 25 years. He has some good insights on how you can empower stylists. Here are...
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Measuring a New Employee’s GSP (Guest Service Potential)
Hiring a new employee isn’t just about finding one with the right skills, background and training. You also want one with CSP—Guest Service Potential. Here’s what to look for — and how to maintain a...
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